Return Policy
Returns and Refund Policy
We want you to be completely satisfied with your purchase. If you are not, returning your order is simple! Here's what you need to know:
Returns
You can return your items within 14 calendar days of receiving your order, provided the items are unworn, undamaged, and in their original packaging.
To initiate a return, please email returns@redefinedelegance.nl with your order number and the reason for the return. We’ll ensure the process is handled with care and attention.
- Please note that the cost of return shipping is the customer’s responsibility.
For hygiene reasons, earrings cannot be returned or exchanged.
Sale Items: Items purchased on sale cannot be returned. However, sale items may be exchanged for a different size, a different item, or store credit.
Refund Policy
We want your experience to be smooth and worry-free. If:
- You did not receive the correct products
You are entitled to a full refund.
However, we cannot issue a full refund in the following cases:
- The order didn’t arrive due to factors under your control (e.g., incorrect shipping address).
- The order didn’t arrive due to circumstances outside of our control (e.g., customs delays or natural disasters).
- The order was placed during a sale, though you can still adjust the total amount for other products.
We reserve the right to refuse returns or partially refund returns that do not meet these requirements.