Return Policy Skip to content

NEW YEAR DEALS

20% OFF EVERYTHING

Cart

Your cart is empty

Return Policy

Returns and Refund Policy

We want you to be completely satisfied with your purchase. If you are not, returning your order is simple! Here's what you need to know:

Returns

You can return your items within 14 calendar days of receiving your order, provided the items are unworn, undamaged, and in their original  packaging.

To initiate a return, please email returns@redefinedelegance.nl with your  order number  and the  reason for the return. We’ll ensure the process is handled with care and attention.

  • Please note that the cost of return shipping is the customer’s responsibility.

For hygiene reasons, earrings cannot be returned or exchanged.

Sale Items: Items purchased on sale cannot be returned. However, sale items may be exchanged for a different size, a different item, or store credit.

Refund Policy

We want your experience to be smooth and worry-free. If: 

  • You did not receive the correct products

You are entitled to a full refund.

However, we cannot issue a full refund in the following cases:

  • The order didn’t arrive due to factors under your control (e.g., incorrect shipping address).
  • The order didn’t arrive due to circumstances outside of our control (e.g., customs delays or natural disasters).
  • The order was placed during a sale, though you can still adjust the total amount for other products.

We reserve the right to refuse returns or partially refund returns that do not meet these requirements.